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Key Features

Certified & Industry Experts Trainers

Flexible Timings

Flexible Payments

Multiple Training Delivery Models

24/7 Support

Job Placement Assistance

SAP C4C Training Overview

CRM solution is in great demand worldwide and it is a proven fact that meticulous customer care can contribute a lot in business development. For natural reason, CRM certified professionals are enjoying great demand in job market. SAP C4C Training is a one-step advance of SAP CRM course that can offer input for better customer care management. SAP C4C is a grand combo of browser based Silver light UI, SAP HANA, social features of JAM, set of iOS and Android mobile applications, and SAP PI as optional choice. SAP C4C Online Training is a rewarding professional training that helps a professional in exploring CRM solution in an advance and modified platform.

Why KBS Training Institute

KBS Training Institute offers both online and regular classroom training for SAP C4C Online Training course for students and on job professionals pursuing their regular jobs in customer care niche. Classes are arranged here in weekends; however students can join weekday classes also according to their spare time and discretion. Both individual and corporate batch training is done here. The institute takes good care of their students and assigns best industry expert instructors for conducting this professional training course. Post completion of the training, the institute offers training completion certificate and post completing the course 100% placement assistance is offered.


Course
: SAP C4C

Duration
: 30 Days

Timing
: Week Days: 1 - 2 hrs per day (OR) Weekends: 3 - 4 hrs per day

Method
: Online / Classroom Training Study

Material
: Softcopy

System Access
: For 2 Months

Extras
: Interview Questions & Answers will be covered along with course

SAP C4C Training Course Content

Introduction

  • Introduction of SAP CC
  • System Landscape
  • Tenant Landscape
  • SAP Cloud architecture and Strategy
  • SAP HYBRIS cloud for customer – pricing/Partner
  • Sales / Pre-Sales

SAP Hybris Cloud for Customer Project Implementation C4C 10

  • Introduction to SAP Hybris Cloud for Customer
  • Working with SAP Hybris Cloud for Customer
  • Accounts and Contract Management
  • Product and Price Lists
  • Organization Structure
  • Territory Management
  • User and Business Role Management
  • Data Migration
  • Integration
  • Notification and Workflow
  • Personalization and Extensibility
  • Analytics Framework
  • Mobile
  • Solution Walkthrough and Test Plans
  • Preparing for Go-Live

SAP Hybris Cloud for Sales C4C12

  • Introduction to SAP Hybris Cloud for Sales/Marketing
  • Target Group
  • Campaigns
  • Lead Scores
  • Content (Email templates)
  • Marketing funds
  • Lead Management
  • Partner determination procedure
  • Status Management
  • Date / Text management
  • Opportunity Management
  • Quotation Management
  • Order Management
  • Activity Management
  • Visit Planning and Execution
  • Partner Channel Management
  • Sales Planning and Forecasting
  • Pricing SAP C4C Online Training
  • Account 360 & Sales Intelligence
  • Influencer Map

SAP Hybris Cloud for Service C4C 14

  • Introduction to SAP Hybris Cloud for Service
  • Communication Channels
  • Service Levels, Categories & Work Distribution
  • Knowledge Base
  • Registered Products & Installed base
  • Warranty Management
  • Maintenance Plan
  • Resource Scheduling and Time Recording
  • Contracts
  • Templates & Reporting
  • Visit Scheduler
  • Case Management
  • ERP Integration
  • SAP Hybris Cloud for Service – Hybris Commerce Integration

Interaction center/Customer service

  • ERMS
  • CTI
  • CHAT
  • SMS
  • Gmail integration
  • Groupware Integration
  • Social Media Messages

SAP Hybris Cloud for Customer – Integration

  • Integration Overview
  • Introduction to SAP Hybris Cloud for Customer Integration
  • Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
  • CC integration with ERP using SAP HANA Cloud Integration
  • Configure Integration in Cloud Solution
  • Communication set Up
  • Communication Arrangement
  • Maintain ERP Number Ranges
  • Perform Code List Mapping
  • Create ID Mapping
  • ID Mapping using the Microsoft Excel Template
  • Data Load Phase: Perform Initial Data Load
  • Data Load Phase: Perform Delta Load
  • Monitor Phase: Monitor Message Flow Across Systems

Integration Process of Sales & Service

  • Account 360 Overview
  • Integration Opportunity Follow Up Document in ERP
  • Opportunity with Customer Quote Processing in ERP
  • Opportunity with Sales Order Processing in ERP
  • Creation of Sales Quote Follow Up Document in ERP
  • Creation of Ticket Follow Up Document in SAP ERP
  • External Pricing Produces Real Time Price Request

SAP C4C Training Description

SAP C4C course can be integrated with SAP ECC, CRM and Hybris applications. With the pre-packaged combo content offered by SAP, there will be a unified integration of master and transactional data in this course.

SAP C4C training imparts the knowledge and skills to connect the power of the end-to-end enterprise, managing leads and ability to deliver data integration solutions. On training for the C4C skills, the candidates can also appear for the SAP C4C certification exam. Getting detailed insight in a project setting under the leadership of the domain expert and experience in hands-on session will help the learners to efficiently manage CRM and thus win employers’ faith on their personal ability.

Prime objectives of SAP C4C Online Training

It is better to understand the objectives of SAP C4C Online Training first before knowing other related issues so that you can understand the benefit of doing this online training for your professional up-gradation:

  • SAP C4C Training supports in building brand reputation in online while strengthening customer loyalty,
  • It improves team productivity in managing the social media interactions,
  • By use of social media insight it improves performance & also quality of serving the customers.

With SAP C4C online training facility, user companies can reveal value and drive success safely and reasonably than ever. The course of SAP C4C offers SAP customers and partners’ necessary know-how to get on board securely and rapidly. The course offers a comprehensive overview of SAP’s general Customer Engagement & Commerce strategy (CEC), and it explains how the complete solution portfolio is going to shape in the related market.

SAP C4C Training Advantages

It is better to understand the objectives of SAP C4C Online Training first before knowing other related issues so that you can understand the benefit of doing this online training for your professional up-gradation:

  • SAP C4C Training supports in building brand reputation in online while strengthening customer loyalty,
  • It improves team productivity in managing the social media interactions,
  • By use of social media insight it improves performance & also quality of serving the customers.

With SAP C4C online training facility, user companies can reveal value and drive success safely and reasonably than ever. The course of SAP C4C offers SAP customers and partners’ necessary know-how to get on board securely and rapidly. The course offers a comprehensive overview of SAP’s general Customer Engagement & Commerce strategy (CEC), and it explains how the complete solution portfolio is going to shape in the related market.

Course Description:

SAP C4C Training FAQ

What is the duration of the course?

Advances Course like SAP C4C Online Training duration largely depends on trainee requirements, it is always recommended to consult one of our advisors for specific course duration.

What benefits are included in the course fee?

All students of KBS Training Institute are allowed to enjoy a hands-on training in all aspects of SAP C4C Training course by getting online all-inclusive study material, and by attending free online tests. All this are incorporated in the course fee.

Can I cancel my enrolment?

In case of terminations, students will get refund the course fee after deduction of the administrative charges.

What happens when I miss a class?

Every student is given an exclusive recording of every class, after the session is over at daily basis. This is the most amicable way, a student can always bridge the gap what he has missed by not attending the class.

Will the course fetch me a job?

The SAP C4C Online Training by KBS will not only increase the CV marketability of the recipients, but will offer them a global exposure with enormous growth potential. Working professionals will get excellent advantage because the training course can be conducted at flexi timing.

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