If you are looking for ServiceNow interview questions, then you are at right place. The adoption rate of the ServiceNow tool by various organisations across the world has been increasing at an exponential rate. Hence the opportunities in this field would be very high.
This blog is specially designed to provide complete knowledge on various frequently asked questions of ServiceNow. This collection is made based on the opinion of our ServiceNow trainers and industry experts. This blog will make you ready for ServiceNow interview and helps you in getting into your dream job. Let’s get into the topic.
To simplify the process of preparing for the ServiceNow interview questions we have divided this blog into various sections which are
- Basic interview questions.
- Intermediate interview questions.
- Advanced interview questions.
Basic ServiceNow interview questions
1) What is ServiceNow?
ServiceNow is an American cloud-based IT service management tool (ITSM) tool. It is specially designed to provide a unique service model for the companies that eliminate the problems from the roots and makes the system self-service. It acts as a single system of the database for:
- IT services
- Business management
- Operations
ServiceNow acts as a one-stop solution for all kinds of IT Services. It gives us a complete set of information about the services and resources available. This will enable the organisation in proper allocation of resources in the areas wherever and whenever required.
2) What is view in ServiceNow?
A view is defined as elements that appear on the screen when the user opens a list or a form. Administrators and users have the facility to customise the view by defining multiple views according to their requirements.
3) Explain about ‘Application’ in ServiceNow?
ServiceNow application is defined as a powerpack of solutions for delivering services and managing a business. By using ServiceNow powerful could Platform you can develop the applications that meet your business requirements. Developers can extend the applications in ServiceNow by using IDE and also use prebuilt templates and services.
There are multiple applications available in ServiceNow. For example, an incident application module will let you know about the incident management information.
4) What is CMDB & how helpful it is?
CMDB is abbreviated as a configuration management database system that helps in analysing organisation environment especially in the areas of asset management, compliance, impact analysis, and configuration management.
5) What is the ACL?
The abbreviation of ACL is Access Control List which is used to control the users from accessing the particular records. To get access to a specific data in ServiceNow one need to pass the rules specified in ACL. Every ACL rule specifies below things
Provides security to data by allowing authorised users. Contains the permissions required to get into the details.
6) What do you know about Impersonating a user? How is it useful?
Impersonating means mimicking the other user activities by the Administrator in ServiceNow for testing purpose and can view other user logs. When impersonating happens, the Administrator will have the same access to all fields same as the original user. ServiceNow records the activities of an administrator when he is in Impersonating another user account. Without logged out of administrator profile one can be logged into the user profiles with credentials.
7) What is the process to enable or disable an application?
To do so, we need to follow the below steps;
- Navigate to “application menus.”
- Open the application you want to enable or disable
- Define value as a “True” to stay in active mode and “False” to disable it.
8) What is a Record producer?
A record producer is a catalogue that allows the end user to create task-based records, from ServiceNow catalogue. By using the record producer, one can record a problem or change the record.
9) What is Data lookup and record matching in ServiceNow?
Data lookup and record matching feature in ServiceNow allows administrators to define rules that automatically set one or more field values when a user meets certain conditions.
10) What is LDAP and what is the use of its integration?
LDAP is abbreviated as Lightweight Directory access protocol. It helps in user data population and user authentication. The integration of ServiceNow with the LDAP directory enables in streamlining the user logins and automates the task called the creation of user and assigning roles.
Intermediate Questions:
1) What are UI policies?
UI policies change the behaviour of information Dynamically and also controls the custom tasks or flows. It works as an alternative to client scripts. UI policies are useful for setting the mandatory fields, which are read-only. Basic Ui actions do not require scripts but for advanced actions use Run scripts.
2) What is data policy?
Data policy enables you to set the consistency in data by setting mandatory and read-only fields. UI policies and data policy similar but UI policies work on the data which enters through the standard browser. Data policies are applied to information that has been entered into the system whether it may be through mobile UI or brought in through web services or data brought through emails.
3) What is the procedure to cancel the form submission through client script?
If you wish to cancel the form, then the on submission form should be written false. To do so follow the below-mentioned syntax.
Function onSubmit() { return false; }
4) Is it possible to call a business rule with a client script?
Yes of course! We can call a business through client script. Even you can have a chance to use Glide ajax for the same thing.
5) What is a record producer?
It is a catalogue item that helps in creating task-based records from the service catalogues is called a record producer. It acts as an alternative to creating records through a service catalogue.
6) What is Glide record?
It is a Java class. Glide record is used in ServiceNow as an alternative to SQL to perform database operations.
7) What is meant by transform Map?
It is a set of field maps that determines the relationship between fields in an existing ServiceNow table and fields in great sets, such as Users [sys_user] or incidents [incident].
8) What do you mean by business rule?
A business rule is a server-side script. It gets executed whenever a record is inserted, deleted, updated, queried, displayed etc. before creating a business rule in ServiceNow it is better to define when and on what basis it should be executed. The business rule can be executed or used for the following functions.
- Display
- Before
- After
9) What is the import set?
It is a tool in service now and helps in importing data from various sources. It maps the imported data into ServiceNow tables with the help of transform map. It works as a staging table for the records that have been imported into ServiceNow.
10) What technique can be used in ServiceNow to search text or record?
Zing is the text indexing and search engine that executes all kinds of searches in ServiceNow.
Advanced ServiceNow Interview Questions
1) What is meant by inactivity monitor?
It is a function in ServiceNow which triggers a notification if a particular task is inactive for a period and it continues to trigger the notifications at certain intervals till the task is started working.
2) What is HTML sanitizer?
HTML sanitizer acts as a security concern from malicious attacks. It works on a task called removing unwanted codes and protects from cross-site scripting attacks by sanitising HTML markup in HTML fields. It is always in active mode to give maximum protection.
3) What are Gauges?
A gauge acts as a reporting system in ServiceNow which can be added as a filter or widget. It contains the information up-to-the-minute about the records that stay in ServiceNow tables. A gauge can be placed on the home page or content page according to our requirement.
4) What is the process to create a new role?
Go to User Administration —> Role and click on New.
5) Explain about scorecard?
It is used to evaluate or measure the performance of a business or an employee. The scorecard is used to represent the performance in a graphical format over a period of time. A Scorecard belongs to an indicator if you want to measure anything; the first thing you need to do is defining the things. You can improve scorecards by adding targets, aggregates, and time series.
6) What is the latest User interface of ServiceNow version and when was it released?
The latest user interface of ServiceNow is UI 16 interface, and it has come out at Helsinki release.
7) What is the BSM Map?
The BSM is abbreviated as Business Service Management Map. And it is useful in knowing the information of configured items (CI) in a graphical format. It helps the organisations in supporting and displays the status of choosing the items.
8) Explain about client transaction timing?
The Client transaction timing is plugin in ServiceNow and uses to analyse time duration between the client and server.
9) What is meant by metrics?
Metrics in ServiceNow are used to measure the workflow of various individual records. With this customers can measure how long a process takes time to complete a task. For instance how long does it takes to reassign a ticket from one person to others?
10) Name a few reports that you can generate in ServiceNow?
Various reports that we can generate are:
- Lists
- Time series charts
- Column and bar charts
- Pies and dials
- Calendar, etc.
Conclusion:
The above mentioned are the frequently asked topmost questions in any ServiceNow interview. If you practise these questions, it becomes very easy to crack the interview. If you want to excel your career in ServiceNow, it is advisable to undergo a proper training program. For complete info about ServiceNow check out our ServiceNow certification program.
KBS Training is one of the best ServiceNow online Training center in India provide ServiceNow administration, ServiceNow Development, ServiceNow Integration online training with real time experts across the globally Like USA, UK, Canada, Singapore, Australia, Malaysia, India …. all over world