Introduction
Several corporations today are relying on the ServiceNow tool considering its growing demand and support to the various IT operations. This is a popular ITSM (IT Service Management) tool helps to deliver management related services including human resources, finance, marketing, software development, security and many others.
Since many companies are using this tool, the demand for ServiceNow certified application developers is rapidly increasing. IT pros, who are interested to foray into the IT service management area, can pursue credentials by taking the ServiceNow developer certification exam. With three certification paths including Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS) and Certified Application Developer (CAD), this exam specifies the objective, audience, framework of the exam, and the requirements to attain the ServiceNow developer certification.
ServiceNow Certified Application Developer Exam:
Purpose of Exam
The purpose of ServiceNow Certified Application Developer exam is it certifies that a candidate has the required knowledge and proficiency to develop applications that help transform the outdated and manual ways of working to the latest digital workflows.
Exam Audience:
The ServiceNow customers, sales engineers, partners and other individuals can take ServiceNow Certified Application Developer certification exam. Even other candidates, who are interested to get this specific certification, can write this exam.
Preparation for ServiceNow Certified Application Developer Exam:
The questions in the ServiceNow certified application developer exam are generally based on the developer site, documentation site and training materials of ServiceNow. Despite the availability of several study materials online, candidates appearing for the exam are suggested to prefer the actual ServiceNow training materials as these are official.
Recommended Knowledge & Education:
Candidates who are preparing for the ServiceNow developer certification exam have some prerequisites to follow. The aspirants are required to complete a few training courses for which, ServiceNow even provides source materials including the scripting in ServiceNow fundamentals, and automated test framework. There are also the application development fundamentals, where the candidates are given a voucher code to register for the exam upon the course completion.
Important: Before you pass a certification exam you’ll need to join the ServiceNow Developer Training and Certification course
Besides, the individuals appearing for this exam should be experienced in the ServiceNow system administration, JavaScript, UI design, and source code management as well. Moreover, a prior experience in the ServiceNow system administration is a must to become a successful application developer. At least, six months hands-on experience of candidates in application development is recommended. Holding this certification helps individuals to get application development and system administration jobs besides getting developer access to ServiceNow.
General Prerequisites Skills for ServiceNow Training and Certification
The following are a few other prerequisite skills of candidates for this certification.
- Designing applications such as database logic, user interface and others.
- Find out if there is any other application that matches with the ServiceNow’s platform capability.
- Come up with a user interface and implement it based on factors like platform, design, and usability besides offering the best user experience with scripts.
- Able to write, assess and debug scripts on both client and server sides.
- Enhance application security by way of contextual security and application scope.
- Work on application automation using document feeds, scheduled script executions, and workflow etc.
- Design and use all the properties of an application.
- Able to handle applications like downloads installation, migration as well as source code.
ServiceNow Certified Application Developer Exam Structure:
The exam content is classified into a few learning domains that corresponds to important topics and activities. It features specific learning objectives which are recognized as well as tested in the exam.
The following table clearly presents the learning domains, weightage as well as sub-skills measured by this test along with the percentage of questions represented in every learning domain.
| S.NO | Learning Domain | % of Exam |
| 1 | Designing and Creating an Application | 15% |
| Determine if an application is a good fit with ServiceNow | ||
| Design and implement a data model | ||
| Create modules | ||
| Use Application Scope | ||
| 2 | Application User Interface | 20% |
| Create, design, and customize forms | ||
| Add/Remove fields from forms and tables | ||
| Write, test, and debug client-side scripts for desktop | ||
| Write, test, and debug server-side scripts | ||
| Use a Record Producer as an application’s UI | ||
| 3 | Security and Restricting Access | 20% |
| Restrict access to applications and application modules | ||
| Automatically create application Access Controls | ||
| Manually create, test, and debug Access Controls | ||
| Use GlideSystem methods to script security | ||
| Use Application Scope to protect application artifacts | ||
| 4 | Application Automation | 20% |
| Write, test, and debug Workflow and Flow Designer | ||
| Implement and use Document Feeds | ||
| Create and use Application Properties | ||
| Create Events, Scheduled Script Executions (Scheduled Jobs), and Utils (application) Script Includes | ||
| Send and receive email | ||
| Design and create Homepages and reports | ||
| 5 | Working with External Data | 10% |
| Import data in CSV or Excel format | ||
| Integrate to, including testing and debugging, an external data source using SOAP | ||
| Integrate to, including testing and debugging, an external data source using REST | ||
| 6 | Managing Applications | 15% |
| Download and install applications | ||
| Use Delegated Development to manage source code and code review | ||
| Use the ServiceNow Git integration to manage source code | ||
| Total | 100% |
The ServiceNow Certified Application Developer exam consists of 60 questions and the duration is 90 minutes.
Multiple Choices (Single Answer):
Every question in the exam comes with four possible responses. After reviewing the given options, the candidate appearing for the exam, has to select an option that accurately answers the question.
Multiple Select (Select all that apply):
In this type of question, it is mentioned how many suitable responses a candidate can select. It comes with two or more right responses, while the candidate must review the responses and choose the options that answer the question close enough.
Exam Results and Retakes:
Once the exam is completed and submitted, the pass or fail result is calculated instantly and given to the candidates. However, candidates will not get the detailed results of the examination. And in case, a candidate fails the exam, he or she must register to appear for the examination again and this can be done for up to three more times for a cost of $75.
Conclusion:
Keeping in view the booming technology, most corporations are relying on the latest tools and applications to get the work done accurately and quickly. ServiceNow is one such tool that helps manage business and maintain IT infrastructure through the cloud-hosted IT management platform. IT pros can venture into this specific area and even attain ServiceNow application developer certification for better career growth.