We all are aware of processes like agile development, problem management etc. But in the next step the question ‘how do you incorporate or automate all of these processes’ arises?
As in the waiting room for decisions, actions and responses could cause delays in any company. Manual processes or programs that don’t communicate create delays. There needs to be a way to automate and simplify other procedures.
A ServiceNow Workflow is any component of the Platform that automates a multi-step process. To put it another way, a ServiceNow Workflow is a set of Activities that follow execution routes.
Benefits of ServiceNow Workflows
There are unlimited benefits of ServiceNow Workflows for the majority of businesses. The most significant ones are as follows.
- ServiceNow Workflows are a huge win in the field of Automation in the ServiceNow platform, as they consist of different sets of Activities (each of which is responsible for their own set of requirements). They can be reused and even be used to call another Workflow (subflows) to enhance their capabilities.
- The automation of this type of platform expands the capabilities of the platform’s Self-Service features and also standardized procedures not just across one company, but also across whole industries and even economies.
- ServiceNow process automates and simplifies IT operations with routine changes. In addition, ServiceNow Workflow, with its latest developments, aids in increasing staff efficiency.
- Similarly, Workflow has the potential to alter the working environment for both management and employees. The most significant benefit of ServiceNow Workflow is elimination of human mistakes by producing correct outcomes.
Where to use ServiceNow Workflow?
When a trigger occurs, then a workflow is initiated. Thus, Inserting records into tables or altering the value of a table field to a specific value are some examples of typical triggers. Here, we use ServiceNow Workflow.
For instance, we could create a workflow to run every time a user wants to purchase items from the catalog. It is possible to create workflows that run on a regular basis , or run them using scripts similar to business procedures.
Once an activity is complete and the workflow is completed, it moves onto the next step. Based on the outcome of the action there could be a variety of possibilities of transitions to different activities.
When do we use ServiceNow Workflow?
Workflows are used to automate multi-step procedures such as:
- SLAs
- Approvals
- Event generation
- Task creation
- Email notifications
Other strategies can be utilized to complete tasks like the production of events, sending emails and task creation. The application of a workflow doesn’t depend upon the goal whether the goal requires the use of process automation or a discrete action? For instance, when we have a task for an email to be sent every time we add an additional record in the database, then the discrete action doesn’t require an automated procedure. These ServiceNow Workflow are also launched when-
- UI Action
- Server-side script
- Triggered by field values on a record
When not to use a Workflow
Though, mostly workflows are uniquely helpful. However, in some cases they are as efficient and must not be used. For example, the following are cases of when not to use a Workflow
- Workflows are executed on every Glide Record transaction if a response to each transaction cannot be standardised when established.
- For instance, if a workflow is established for the Request [sc request] table, the process is executed on each insert, update, delete, and create operation.
- If the end conditions are not specified.
Creating ServiceNow Workflow Setup
There are many operations that serve different purposes. Set values, execute scripts, send emails, approve action, timer, begin activity, alerts, approval, If, stop activity, and a variety of additional activities are a few examples. These needed activity blocks are connected by lines to follow execution routes or automate application procedures.
Getting started with workflows
The Workflow Editor is a drag-and-drop interface for automating multi-level operations throughout the platform. The following are the components of a Workflow:
- Properties
- Activities
- Exit Conditions
- Transitions
- Versions
- Contexts
Servicenow Workflow administration
Servicenow Workflows administration has the following main components.
Workflow roles
Certain roles are required to use workflows.
Administering workflow contexts
The workflow context executes the actions and transitions described in the workflow while using the new record as the current record.
How to Create a Workflow
To offer you a quick overview, the steps to creating Servicenow Workflow Setup are as follows:
- Step 1: Navigate to “Workflow/Workflow Editor.” The Welcome screen appears when you launch the Workflow editor.
- Step 2: In the Palette’s Workflows tab, click “New Workflow.”
- Step 3: Complete the “Table” and “Name” fields.
- Step 4: Include a description.
- Step 5: Click the “Submit” button.
- Step 7: We conclude the process creation by adding activities, verifying, and publishing workflows.
- Step 7: To change the workflow’s advanced parameters, click the “Properties” icon.
Conclusion
This article on Servicenow Workflows is a detailed guide which can be extremely helpful to business people and users quite well. It automates repetitive processes to make them easier to do. This enables industries to execute their jobs more effectively. Also, The ServiceNow System is a wonderful location to work with contemporary, collective tasks. ServiceNow permits your groups to establish applications that will certainly aid drive success throughout your firm with resource control assimilation, extensive group administration centers, solid examination as well as release options, and also considerable training, paperwork, as well as assistance sources.